The Scandinavian countries are known for being unique in
a number of ways. Surveys of positive
characteristics (happiness, gender equality, trust) tend to find these
countries leading the list. These
tallies can lead to the assumption that these countries have somehow learned how
to do things right. Michael Booth is an
Englishman married to a Dane and living in Copenhagen. He takes his readers on a tour of Sweden,
Norway, Denmark, Finland and Iceland in his book
The Almost Nearly Perfect People: Behind the Myth of the Scandinavian Utopia. From the title one might conclude that Booth
is going take the cover off a lot of ugly goings that have been hidden from the
rest of the world. What is actually
provided is an interesting and often humorous account of the foibles and idiosyncracies
of countries that have had quite different histories than the other European
nations, and in many ways have been much more successful.
One of the interesting topics Booth discusses is the
issues of trust and trustworthiness and the Danes belief that trust is an
important contributor to the strength of their economy.
“All of the Nordic countries
have high levels of trust, but the Danes are the most trusting people on the
planet. In a 2011 survey by the OECD,
88.3 percent of Danes expressed a high level of trust in others, more than any
other nationality (the next places on the list were filled by Norway, Finland, and
Sweden, respectively, and the United States was way down in twenty-first place
out of thirty countries surveyed).”
“Other surveys show that Denmark
is one of the very few countries in which trust levels have maintained an
unbroken upward trajectory for the last half century. And Transparency International’s annual
corruption perception index currently ranks Denmark and Finland as the least
corrupt countries in the world, with Sweden and Norway following close behind
(the United States is in nineteenth place).”
Booth provides a few examples of exceptional trust that
will seem extreme to easily panicked parents in other societies.
“….people do leave their kids
sleeping in strollers outside cafés
and shops, even in the cities, and they let their children commute to school
alone, often by bicycle, from as young as six or seven years old.”
Any parent who might be appalled by this behavior should
also note that the school days in the northern countries are generally cold and
dark.
And then there is the compelling example of the returned
wallets recounted by one of the Booth’s Danish sources.
“Back in the nineties there was
an experiment done [1996, by Readers Digest] where wallets were left around in
various cities and they counted how many were returned. And the cool thing is that in the places
where more people say they can trust others, the more wallets were
returned. I think they did an experiment
with about forty wallets and the only two countries where all forty were
returned were Norway and Denmark.”
It would seem to follow that people in a society who are
trusting are also trustworthy
What is of interest here is the claim the Danes make
about how all that trust contributes to their economic efficiency. Booth provides these estimates of Danish
specialists.
“Danish trust saves the justice
system 15,000 kroner ($2,700) per person per year, for instance; others believe
that as much as 25 percent of the economy can be accounted for by social
capital.”
“The theory goes that, if there
is trust in a society, then its bureaucracies will be more straightforward and
effective—the cost and time of transactions between companies will be reduced
and less time will be spent paying lawyers to draw up costly contracts, and in
litigation. A handshake is free. Anyone who has tried to conduct business in
France will have quickly become aware of the massive inconveniences involved
with living in a society where the default setting is to assume the other
person is trying to pull your trousers down.”
The more complex the work involved, the more important it
is to have workers who can be trusted to carry out their tasks diligently.
“….the more skilled a job is,
the more difficult it is to check up on whether an employee is carrying out his
or her duties as they should be, and so trust becomes that much more
important. It is tricky and costly to
check that high-level consultants, architects, IT technicians, or chemical
engineers are working as they should, so trust becomes that much more
important, which is one reason why high-trust societies such as Denmark, Finland,
and Sweden excel in advanced industries like pharmaceuticals and electronics
and attract foreign companies operating in these fields.”
Are these claims about trust and its economic impact
being overstated? Probably not. Consider this OECD article by Diane Coyle:
The Cost of Mistrust.
“In today’s advanced economies,
though, the degree of trust involved is extraordinary. Manufactured items
typically involve complex supply chains of many links that extend over
continents, with demanding requirements for quality or timeliness.
Globalisation has linked many more people than ever before, from different
legal frameworks and different cultures. Digital technologies have brought
together new communities of people participating in all kinds of social and
economic innovations, often inspired by a remarkable idealism.”
“Perhaps even more demanding in terms of trust is that more than two-thirds of
economic activity in OECD countries consists of services, the quality of which
is often unknowable until purchased and consumed. In contrast to the 1960s
assembly-line economy of standardised products, it has become difficult in the
modern economy to monitor the effort of individual workers or the quality of
their work. For example, the manager of computer programmers will not know how
good their software code is until the project is finished and the software
either functions or not. The manager of care workers cannot monitor how well
they look after the pensioners in their charge, or how kind they are to the
people in their care, short of doing the job alongside them.”
Coyle is concerned that surveys of trust in institutions
show that it has been declining in most countries for many years.
“….the evaporation of trust in
some key institutions is directly damaging for economic growth. The general
distrust of business, not only banks but also spreading to energy companies,
e-retailers, food producers and others, will tend to encourage unnecessary (as
well as necessary) regulation and contribute to the climate of uncertainty
holding back investment.”
An
article in
The Economist provides a good example of
the costs associated with being untrustworthy.
“To ensure that it meets the 750 new rules on capital
imposed in the aftermath of the financial crisis, JPMorgan Chase employs over
950 people. A further 400 or so try to follow around 500 regulations on the
liquidity of its assets, designed to stop the bank toppling over if markets
seize up. A team of 300 is needed to monitor compliance with the Volcker rule,
which in almost 1,000 pages restricts banks from trading on their own account.”
“Trust is at the heart of
Mexico’s challenges today. The lubricant of the economic engine, trust enables
market exchanges, reduces transaction costs for business, upholds security and
peace, and makes institutions and the political system work. Distrust, in turn,
creates unnecessary costs, incentivizes negative behaviors, and can become a
huge burden for productivity and for growth.”
“Mexicans’ reported levels of
trust and confidence in a wide range of institutions have been declining for
many years. Between 2013 and 2014, virtually every institution, from the police
to the church, from television stations and universities, to political parties,
Congress and the president, have suffered from rising public distrust. What is
worse, perhaps, is that investor confidence has also eroded.”
Tax collection is one of the first functions to suffer
from distrust. Besides a lack of
enthusiasm for shipping money to a system in which one has little faith, no one
wants to be the last honest tax payer.
“A 2012 report by Global
Financial Integrity estimated that, between 1970 and 2010, more than $800
billion was lost in Mexico to tax evaders using myriad schemes to avoid
contributing to the country’s coffers.”
Lynn Stout provides an interesting discussion of how
trust and distrust can increase or decrease the efficiency of social and
economic interactions in her book
Cultivating Conscience: How Good Laws Make Good People.
She points out that people will tend toward prosocial behavior unless
conditions are present that indicate such behavior would not be reciprocated in
a transaction. In other words, people
will be trusting or trustworthy if they expect to see the same behavior in
others. There are a few exceptions to
this rule in that some people are actually the self-interested actors beloved
by economic theorists. She likes to
refer to them as psychopaths.
The element of trust is critical in establishing social
and commercial transactions. The latter
are generally defined by a signed contract which defines the major components
of the transaction. In practice, these
contracts are preferably left “incomplete.”
“A formal contract that
addressed each and every possible contingency would be prohibitively expensive
and time consuming to draft, and probably too heavy to carry. Rather than try to draft a complete contract,
the parties might reasonably content themselves with a short, incomplete
contract that addresses only the most important and obvious aspects of their
proposed exchange and leaves other matters to be dealt with in the future
should they arise.”
Both parties are forced, for efficiency’s sake, to assume
the other is trustworthy. When the
element of trust is not there and one party believes that contingencies must be
formally dealt with in a contract, the dynamic of the interaction can be
drastically altered. By signaling a lack
of trust in a partner in an interaction one actually encourages that person to
behave in a more self-interested or selfish manner.
“This ‘signaling’ problem has
long been understood by family lawyers, who find that couples planning to marry
often avoid prenuptial agreements not because they are confident that they won’t
divorce, but because they feel that asking for a prenuptial agreement shows a
lack of trust that could poison the marriage.
Experimental gaming supports these couples’ reluctance.”
“This possibility is an example
of the phenomenon social scientists call ‘crowding out’ or ‘motivational
crowding.’ The basic idea is that if we
treat a contract partner as purely self-interested, we signal that we believe
the social context is one where selfishness is appropriate and expected. This signal raises the odds our partner will
in fact behave self-interestedly.”
Stout provides a good example of how an expression of
distrust can quickly degrade an interaction.
Consider after-school day care where children are supervised by teachers
until a parent can pick them up after work.
There is a time assigned for latest pickup so that the teachers can get
to their own homes at a convenient time.
As might be expected, occasionally parents would be late in arriving and
the teachers were inconvenienced.
Researchers convinced six of these after-school programs to institute a
policy of fining the parents who were late.
In each case, the number of late-arriving parents increased
significantly.
“From an economic perspective,
these results seem bizarre. How can
raising the cost of an activity prompt people to ‘buy’ more of it? The answer, according to crowding out theory,
is that by changing the social context to look more like a market, fining
parents who arrived late decreased the ‘psychic cost’ of arriving late,
signaling that lateness was not a selfish social faux pas but a market decision
parents were free to make without worrying about the teachers’ welfare. By emphasizing external material incentives,
the day-care centers crowded out ‘internal’ incentives like guilt and empathy.”
In other words, the “contract” worked more efficiently
when it was based on trust and trustworthiness than when trust was eliminated
from the interaction.
It seems possible that the Denmark’s claim that its
economy benefits greatly from the efficiencies associated with a trusting and
trustworthy society is true. If that is
the case then it is important to try to understand what is it about Danish, and
Scandinavian societies in general, that leads to such high levels of trust.
Booth raised this question with the Danes and was
provided with two possible explanations.
Interestingly, the assumptions about the source align nicely with
political assumptions that would be familiar to all in the United States today.
From the right side of the political spectrum are those
“…who argue that the Danes have
always had high levels of trust and social cohesion, and that these date back
to long before the advent of the welfare state.
Top of this camp’s agenda is the downscaling of Denmark’s welfare state,
which they feel has become unsustainable, and the reduction of Denmark’s taxes;
they place less emphasis on economic equality and more on motivating society’s
wealth-generators to improve Denmark’s poor productivity growth.”
From the political left we have those who point to the
welfare state itself as the source of the high level of trust. A respected Danish professor provides that
point of view.
“….it is because of the equality
and our tax rates and the welfare state.
The trust is based, on my understanding, on the welfare state
period. You trust your neighbor because
you know that your neighbor is paying tax just like you are, and when that
neighbor gets sick, they get the same treatment as you, they go to the same
school. That is trust: that you know
that, regardless of age, sex, fortune, family background or religion, that you
have the same opportunities and safety net.
You don’t have to compete with your neighbor, or be envious of your
neighbor. You don’t have to cheat your
neighbor.”
From the perspective of those living in a society where
trust is difficult to find and depending on the “wealth-generators” to improve
society has been a dismal failure, the argument from the left must appear
enticing.
The Scandinavian nations are conducting the most
definitive social experiments yet.
Political scientists, economists, and social scientists should all be
flocking there to figure out what has happened, what is happening, and what is
going to happen.